Terms & Conditions

1. Acceptance of These Terms

By accessing or using TastyRoll, including the TastyRoll website and applicable mobile applications, you agree to be bound by these Terms & Conditions.

If you do not agree with these Terms, you should not use TastyRoll or its services.

These Terms apply to customers, restaurant partners and delivery partners to the extent relevant to their use of TastyRoll.

2. About TastyRoll

TastyRoll is a local food-delivery platform that connects customers with participating restaurants and delivery partners.

TastyRoll provides technology and platform services that help facilitate food ordering, restaurant operations and delivery.

TastyRoll currently operates in selected service areas and may expand to additional locations over time.

3. Eligibility

You must provide accurate information when creating or using a TastyRoll account.

You are responsible for ensuring that you are legally permitted to use the applicable TastyRoll service.

TastyRoll may restrict or refuse access where information is found to be inaccurate, misleading, fraudulent or otherwise inconsistent with these Terms.

4. Customer Accounts

Customers may create and use an account through the TastyRoll Customer App.

Customers are responsible for keeping their account information and authentication credentials secure.

An account must not be used for fraudulent, misleading, abusive or unlawful activity.

TastyRoll may restrict, suspend or terminate an account where there is a reasonable basis to believe that the account is being misused or these Terms are being violated.

5. Restaurant Partner Accounts

Restaurant registration is completed through the TastyRoll Partner App.

Restaurant owners or authorized representatives must provide accurate information and the required documents during registration.

Restaurant applications are subject to review and approval by the TastyRoll administration team.

Approval is required before a restaurant can access the applicable Partner App account.

Restaurant partners are responsible for keeping their restaurant information, menu information, pricing and other applicable details accurate and up to date.

6. Rider Accounts

Rider registration is completed through the TastyRoll Rider App.

Riders must provide accurate personal information and the required verification documents during the registration process.

Rider applications are reviewed by the TastyRoll administration team before approval.

Riders must comply with the applicable Rider Agreement and requirements presented during registration.

7. Food Orders

Customers may place food orders through the TastyRoll Customer App from restaurants available for their delivery location.

An order may include food items, applicable taxes, delivery charges and other applicable charges.

The customer should review the order details, delivery address and total amount before completing payment.

An order is subject to the restaurant's availability and the applicable order-processing conditions.

8. Restaurant Acceptance and Cancellation

Restaurants may accept or cancel an order according to the applicable order conditions.

If a restaurant does not accept an order, the order may be cancelled and the applicable paid amount may be credited to the customer's TastyRoll Wallet in accordance with the Refund & Cancellation Policy.

Restaurants are expected to process accepted orders and prepare the ordered food according to the applicable order information.

9. Payments

TastyRoll currently uses online payment methods for food orders. Cash on Delivery is not available.

Online payments are processed through the applicable payment service provider, currently Razorpay.

Customers must use a valid payment method and must not attempt to make payments using unauthorized, fraudulent or unlawfully obtained payment details.

Payment processing may also be subject to the terms and policies of the applicable payment provider.

10. TastyRoll Wallet

TastyRoll may credit eligible refunds and other applicable amounts to a customer's TastyRoll Wallet.

Wallet balance may be used for eligible TastyRoll orders.

Where withdrawal is available, eligible wallet funds may be withdrawn through the available bank-account or UPI options.

Customers are responsible for providing accurate payment information when requesting a withdrawal.

11. Delivery

Delivery may be completed by a TastyRoll platform rider or by the restaurant through its own delivery personnel, depending on the applicable restaurant and order.

Delivery times shown in the application are estimates and are not guaranteed delivery deadlines.

Delivery may be affected by restaurant preparation, rider availability, traffic, weather, technical issues and other circumstances.

Customers must provide an accurate delivery address and remain reasonably available to receive their order.

Further delivery rules are described in the Delivery Policy.

12. Cancellation and Refunds

Order cancellation and refund eligibility depends on the stage of the order and the circumstances of the cancellation or complaint.

Eligible refunds may be credited to the customer's TastyRoll Wallet.

Customers may report order-related problems through the support functionality available in the application.

Refunds and settlements are handled according to the applicable Refund & Cancellation Policy.

13. Support and Complaints

TastyRoll provides in-app support functionality for customers and applicable platform participants.

Order-related support requests should contain accurate information about the issue so that the TastyRoll team can review the matter.

TastyRoll may review relevant order, payment, delivery and support information before determining an appropriate resolution.

14. Prohibited Activities

Users must not use TastyRoll to:

• Commit or facilitate fraud or any unlawful activity.
• Provide false, misleading or fraudulent information.
• Create or operate accounts for abusive or unauthorized purposes.
• Attempt to interfere with or compromise the security of TastyRoll or its systems.
• Abuse refunds, wallet credits, coupons, support systems or other platform features.
• Attempt to gain unauthorized access to another user's account or information.

15. Suspension or Termination

TastyRoll may suspend, restrict or terminate access to an account where necessary to protect the platform, users, restaurants, riders or payment systems.

This may include situations involving suspected fraud, abuse, false information, security concerns, repeated violations of these Terms or other prohibited activity.

Where appropriate, TastyRoll may review the relevant circumstances before taking action.

16. Restaurant Responsibilities

Restaurant partners are responsible for the food, ingredients, preparation, packaging and information they provide for their products, subject to the applicable agreements and platform requirements.

Restaurants must comply with applicable laws, licences, food-safety requirements and other obligations relevant to their business.

Restaurants must not knowingly provide false information or use TastyRoll for unlawful activity.

17. Rider Responsibilities

Riders are responsible for completing deliveries in accordance with the applicable Rider Agreement, platform instructions and applicable requirements.

Riders must provide accurate information and maintain the required documents and eligibility for performing delivery services.

Riders must not misuse customer, restaurant or TastyRoll information obtained while performing delivery services.

18. Communications

TastyRoll may send service-related notifications concerning orders, deliveries, account activity, support requests and other important platform events.

Restaurant partners and riders may also receive operational notifications relating to orders and deliveries through their respective applications.

Where necessary for completing a delivery or resolving an issue, applicable participants may be contacted through the communication methods available to them.

19. Privacy and Personal Information

TastyRoll collects and processes personal information as necessary to provide its services, operate the platform, process orders and payments, provide support, maintain security and meet applicable requirements.

The collection and use of personal information is described in the Privacy Policy.

By using TastyRoll, users acknowledge that their information may be processed as described in the applicable Privacy Policy.

20. Intellectual Property

TastyRoll's name, branding, logos, website content, application interfaces and other platform materials are owned by or used by TastyRoll under applicable rights.

Users may not copy, reproduce, modify, distribute or commercially exploit TastyRoll's protected materials without appropriate authorization.

21. Third-Party Services

TastyRoll may use third-party services to support functions such as authentication, payments, maps, notifications, hosting, security and other platform operations.

Third-party services may have their own terms, privacy policies and processing practices.

TastyRoll is not responsible for independent changes or interruptions to third-party services that are outside TastyRoll's reasonable control.

22. Service Availability

TastyRoll aims to keep its services available and reliable but does not guarantee that the website, applications or all platform features will always be available without interruption.

Temporary interruptions may occur because of maintenance, technical problems, network issues, third-party services or circumstances outside TastyRoll's reasonable control.

23. Limitation of Responsibility

TastyRoll provides a technology platform to facilitate interactions between customers, restaurants and delivery partners.

TastyRoll does not control every aspect of food preparation, restaurant operations or delivery performed by independent restaurant or delivery partners.

Nothing in these Terms is intended to exclude or limit any responsibility that cannot legally be excluded or limited under applicable law.

24. Changes to These Terms

TastyRoll may update these Terms & Conditions when the platform, services, operational processes or applicable requirements change.

The updated version will include a revised "Last updated" date.

Continued use of TastyRoll after applicable updates may constitute acceptance of the updated Terms.

25. Contact TastyRoll

If you have questions about these Terms & Conditions, you can contact TastyRoll through the available support channels.